Before you initiate any exchanges of our products, please take a moment to understand what goes into making them. All our products are handcrafted with a lot of love and care, making each product special and unique. All the products go through a quality check before shipping.

We have made every effort to display the colour and other details of the product as accurately as possible, that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

RETURNS

  • We reserve the right to refuse the returns of any products.
  • Returns will be accepted if the product received is damaged or not what you ordered for as per the product information mentioned on our website.
  • The returns/exchanges, if applicable, will be provided if the product is returned in its original condition in tact with tags and its original packaging with no damage or stains.
  • If you find anything damaged or ruined in transit on the receipt of the product, please reach out to us 218vastra@gmail.com within 48 hours of receipt with relevant videos and photos.
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  • Return/Exchange is not applicable on products sold on promotional offers/discounts.
  • International orders are final sale and cannot be returned or exchanged.
  • Return/Exchange shipping methods both ways and associated costs are the responsibility of the customer.

We recommend you to obtain the proof of shipment on return, as we will not accept the responsibility of packages lost/damaged in transit. Once our QC team is satisfied with the returned product, you will receive an email confirming that your return has been accepted. Henceforth, we will initiate the process of returns/exchange as applicable.

REFUNDS

  • Refunds may only be issued in the same form as was utilised for payment.
  • Original or return shipping charges are not refunded.
  • Please note the refunds may take up to 10-15 business days.


CANCELLATIONS

If you wish to cancel your order, please write to us at orders218vastra@gmail.com  along with order number  within 12 hours of placing the order. Do mention ‘CANCELLATION’ in the subject and details of your booking order with product name in the mail.

  • Please provide correct delivery address with and a valid contact number.
  • The courier agent will only make 3 attempts for delivery after which the product is returned to us and to make another delivery attempt, there will be an additional shipping charge.
  • Sizing issues. Please refer to our size guide for the same before purchasing.